How to Find a Reputable Moving Company for Your PPM

Congratulations! Your family has received orders to a new location, and this time you have decided to do a Personally Procured Move (PPM, or the new DITY). After setting up your move on DPS, and planning the rest of your PCS, you’re now ready to dive into the nitty gritty of planning the physical movement of your PCS. This time, you’re opting for a full service move by hiring your own company, but the results from Google seem intimidating. Is that a real company, and is this quote a great deal?

Here is how you can find a reputable moving company for your next PPM:

1. Get Multiple Quotes. A good rule of thumb is to obtain at least three quotes from different companies. If they are all in a similar range, chances are that is the going rate for your move. If one seems really low compared to the others, it may be a sign of a rogue mover and you should steer clear of them. It is also important to note if your quote is based on cubic size or weight. A good reputable company will give you a quote based on weight with a binding estimate.
2. No In Person Inspection – Every moving company should do an onsite or virtual inspection of your home to determine how much you have. If they do not do this and take your word for how much you have, you will likely run into issues of them saying “you have more than we thought” and will add “unforeseen” expenses to your bill, especially if you signed a contract with a non binding estimate that allows for a sliding rate.
3. Pay attention to how the company does business. Do they have a local address listed on their site? Do they answer the phone with their moving company name or a generic “Moving Company”? Do they ask you to sign blank documents for them to fill in later, or ask for a large sum of money up front? If they do not have a physical address listed, request a large amount before doing work or ask to sign blank documents then its likely going to turn into a scam nightmare on the other end.
4. Does the company offer any sort of insurance on the shipment or extra that you can purchase? No company wants to pay out a claim, but they want to make sure your items are covered in the event something happens. If the company does not offer insurance coverage of any kind, it could be a red flag of issues to come and leaving you with a room of broken furniture.
5. Is the company “business legit”? What this is really asking is if the company is registered with the Better Business Bureau? Do they belong to any moving industry associations? Are they registered with the Federal Motor Carrier Safety Administration (FMSCA)? Checking with the FMSCA can be a quick and easy way to ensure the company you are considering is legit and not a rogue mover. You can find more information at: Steps to Select a Mover | FMCSA (dot.gov)

No one wants to find themselves in a pickle at the time of delivery or experience their household goods being held hostage by the company demanding more money. Take a little extra time with the steps above, and to search reviews on multiple sources to ensure you are getting the best company possible for your needs. Happy PCSing!

Megan Harless
Military Spouse & Blogger